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Delivery

Processing time
The time needed to prepare an order for dispatch varies. For greetings cards and calendars please allow 1-3 business days. For all other products please allow 3-5 business days.

Estimated delivery times
I’ll do my best to meet these dispatch estimates, but unfortunately I can’t guarantee them. Actual delivery time will depend on the delivery method you choose.

If you have a specific deadline please contact Ingrid and she will do her best to meet it for you.

Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I am not responsible for delays due to customs.
 
Digital downloads
Your files will be available to download once payment is confirmed. 
    
Payment Security
This website keeps your payment information secure by using secure payment gateways. Ingrid Hill never receives your credit card information.

Delivery Breakdown

United Kingdom

  • Originals – £4
  • Prints – £4
  • Cards – FREE
  • Other – £3.50
  • Materials – £1.80
  • Digital – FREE
  • Gift Vouchers – £0.80p
  • Calendar – £1.80

Europe

  • Originals – £5.50
  • Prints – £5.50
  • Cards – £3.00
  • Other – £3.50
  • Materials – £3.00
  • Digital – FREE
  • Gift Vouchers – £1.45
  • Calendar – £3.00

North America inc Canada

  • Originals – £15
  • Prints – £15
  • Cards – £5.30
  • Other – Not Available
  • Materials – Not Available
  • Digital – FREE
  • Gift Vouchers – £5.30
  • Calendar – Not Available

Rest Of the World

  • Originals – Please ask for a delivery quote
  • Prints – Please ask for a delivery quote
  • Cards – Please ask for a delivery quote
  • Other – Not Available
  • Materials – Not Available
  • Digital – FREE
  • Gift Vouchers – Please ask for a delivery quote
  • Calendar – Please ask for a delivery quote

Returns & exchanges

If you are not completely happy with your purchase please let Ingrid know, in writing, within 48 hours of receiving your order. Ingrid will make every effort to resolve the issue to your satisfaction.

If you would like to return any physical item, other than excluded products, please let Ingrid know, in writing, within 14 days of receiving your order, and return it to Ingrid within 21 days of receiving your order.

If you wish to cancel on order please let Ingrid know, in writing, before the item has been dispatched. Ingrid cannot accept cancellations after the item has been dispatched.

Conditions of return

Buyers are responsible for return postage costs. If the item is not returned in its original saleable condition, the buyer is responsible for any loss in value.

Excluded Products

Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:

  • Custom or personalised orders
  • Digital downloads
  • Items on sale